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| Shipping and Handling
Shipping and Handling Charges: Shipping and handling charges are based on total price of your order. Oversized or heavy items may have an additional shipping cost. This charge may not be calculated until the order is being prepared.
We will notify you if there is an increase in the shipping charge or your order prior to billing and shipping.
Shipment By UPS: We ship via UPS Ground or US Postal Service in the continental US. Shipments to Alaska & Hawaii and International orders will have an additional shipping cost applied.
Delivery Time: Allow 4-10 business days for delivery of non-backordered items in the continental US. Allow additional time for shipments to Alaska, Hawaii and International Orders.
Consolidated Shipments: Entire orders will be shipped together if possible.
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Returns and Exchanges
General: All returns must be postmarked no later than 30 days from the original customer shipment date.
Returns and exchanges must be in new condition and must include all instructions and original packing material.
Customer pays all return shipping charges. Include a copy of your packing list with all returns.
Original shipping and handling charges are not refundable. Returns must be preauthorized by us and are subject to a 15% re-stocking fee. These amounts will be deducted from the original amount billed and the remaining balance will be credited to the original credit card.
Incorrect Item: If you received an incorrect item no extra charges will be incurred. We will replace incorrect items and pay the additional shipping charge.
Incorrect Size: No charge for exchange. We will exchange customer orders that do not fit, if the customer requests the same item in a different size. Customer pays all shipping charges.
Customer Order Error: Incorrect customer orders can be exchanged for any other item without paying the restocking charge. However, the customer will pay the additional shipping and handling charge. The replacement item must be at least 75% of the value of the original item.
Return Shipping Instructions: Return via prepaid UPS or US mail. Insure shipment for full value of purchase.
Use original packaging. We are not responsible for packages lost during return shipping.
Return/Exchange Instructions: Enclose a copy of your packing list or E-mail Invoice along with detailed return/exchange instructions. Send exchanges and returns to dealership.
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Sales Tax
Sales tax is charged on instate orders if required by law.
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Payment Methods
Orders accepted via secure online order form only. Most major credit cards are accepted. Credit card purchases verified for your protection.
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Backordered Items
Backorders: If an item is backordered, we will notify you via e-mail. Shipments scheduled more than 30 days after the order date: We will notify you via email and give you a cancellation option.
Filling backorders: Backorders will be filled before new orders when the backordered items become available.
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Policies
Individual product descriptions are claims of the manufacturer and/or distributor and are not guaranteed accurate. Prices subject to change without notice. Mistakenly posted prices on the website do not obligate us to those incorrect prices. We reserve the right to refuse to sell to anyone for any reason.
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Secured Online Shopping
We guarantee your order's privacy and security over the web, with all transactions utilizing an SSL secure server connection. Verisign, Inc., provides our Secure Server Certificate through PowerSports Network, Inc.
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DEALERSHIP INTERNET PRIVACY POLICY
In connection with your transaction, Wolverine Harley-Davidson may acquire information about you as described in this notice, which we handle as stated in this notice. This does not apply to information obtained in a non-financial transaction.
1)We collect non-public personal information about you from the following sources:
a)Information we receive from you on credit applications, leases, installment sale contracts or other documents and forms in connection with a financial transaction;
b)Information about your transactions with us, our affiliates or others; and
c)Information we receive from a credit reporting agency, financial institution or vehicle manufacturer.
2)We may disclose all the information we collect, as described above, to companies that perform marketing services or other functions on our behalf or to other financial institutions with whom we have joint marketing agreements. We may make such disclosures about you as a consumer, customer, or former customer.
3)We may also disclose non-public personal information about you as a consumer, customer, or former customer, to non-affiliated third parties as permitted by law.
4)We do not rent or sell our client list or mailing list to third parties.
5)We restrict access to non-public personal information about you to those employees who need to know that information to provide products or services to you. We maintain physical, electronic, and procedural safeguards that comply with federal regulations to guard your non-public personal information.
6)We reserve the right to change our Privacy Policy at any time. |
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'Once again, even though we
got there very close to closing
time on a Friday afternoon,
we were treated like we were
the first and only customers
of the day!!! -Bob and Tina
'I have visited every
Harley-Davison dealership
in the Metropolitan
area. Wolverine is the
best. I went to Ken
and asked him if he could
build me a fast harley.
He responded "Yes, I
could build you a 117."
I said ok. Ken then stated
"Whereever you go, you
will be in the top three for
performance". Well, Ken lied.
I was #1 whereever I
went on this bad mother,
and well you know the rest.
I kicked ass whereever
I went. Thanks Ken, Todd,
Mark and Dan. If you
want a fast and good
looking bike, these guys
are known as the 'dream team'.
Remember, don't talk about it,
be about it. -Keith
'This place gets better with
every visit. It's a pleasure to do business here.' -Bob Durocher
'For our 15th anniversary,
we bought our first Harley®. The employees that helped with the
delivery and flowers to make the
day extra special will always be remembered by Pam and I.' -Jeff Melnyk
'I don't think I have ever had so
much fun spending so much
MONEY in my 59 years of life!' -Ken Burnett
'My experience at Wolverine is just phenomenal. From Service to
Clothing to Parts and Accessories
...all of you at Wolverine are the greatest. I will be buying my next
new bike at Wolverine when the
time comes.' -Michael Columbo
'While I did not puchase my bike
from Wolverine, they have been
spectacular in service, parts, and accessories in helping me
customize my bike. Futhermore,
they have been the gateway to
many new friendships through
their sponsorship of the
Wolverine HOG chapter. Keep up
the good work everyone!' -David Vaughn 
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